Arrawarra, NSW

Guest Information

guestinfo

The wish of management and staff is for all guests to be able to enjoy a safe, happy, friendly and relaxing stay whilst at the resort.

Please be considerate of others and ensure your site and belongings are kept secure and tidy at all times. Please read the following which applies to all guests, residents or invited guests. Please be aware that the following rules cover the essential basics, however more details are available from reception.

We also appreciate that you observe the rules displayed around the park facilities and activities and abide by any health and safety rules as directed by management.

ARRIVAL/CHECK IN
  • Powered and unpowered sites – check in from 11.00 am
  • Ensuite sites – check in from 12 noon
  • Cabins / villas – check in from 2.00 pm
BICYCLES/SCOOTERS/ROLLERBLADES/GO-KARTS
To be used during daylight hours only & please observe all road rules including the wearing of helmets & necessary protective gear. Children are to be supervised at all times. Do not use in the main entrance/exit area & the main street in the resort. Go-kart hire available at reception.
DEPARTURE/CHECK OUT
All rooms/sites to be vacated by 10am on day of departure. Should you wish to check out before reception opens or extend your stay, please make alternate arrangements the day prior.
DUMP POINT
See map for location. Please do not empty your waste into any amenity blocks.
FIRES
No open fires are to be lit at any time.
LINEN
All linen is provided in all accommodation. Bed in main bedroom is made up, however other beds are not. A linen change/service will be offered if your stay is for more than 7 nights.
PARKING
One car space is allocated for most sites/accommodation. Please park your vehicle in this allotted position & not on the roadways. Boats will only be accepted on site providing they are approved by management.
PETS
Sorry, no pets allowed.
QUIET TIME
Please be respectful of the enjoyment of others within the park by restricting noise between the hours of 10pm & 8am.
RECEPTION HOURS
8am to 6pm (7 days). Closed Christmas Day.
REFUND/CANCELLATION
Details of our policy is available at reception. Please be aware that we are unable to refund any monies for late arrivals, early departures, or in the event of inclement weather.
TREES
Our resort is situated in a sensitive coastal vegetation community. As such, many of our trees are under a tree preservation act. Whilst we monitor the safety of these trees on a regular basis, please take caution and be aware that tree limbs may fall without warning.
SAFETY
For the safety of all guests, we require that all minors are back at their registered accommodation/site by 10pm. Adults/parents are responsible for all minors in their care.
SECURITY
While Park Managers do their best to ensure a safe and secure environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan or cabin during the day and overnight.
SMOKING
Please note that smoking is not permitted in any accommodation or any common areas.
SPEED LIMIT
All roads in the resort are shared between pedestrian & vehicles. Speed limits are walking pace only.
SURVEILLANCE CAMERAS
Please be aware that surveillance cameras are used within our property.
VISITORS
All visitors should be registered on arrival. Fees apply.
WATER
Water restrictions apply (issued by local Council). Please be conscious water use and try to conserve water.
WILDLIFE
We ask that you not feed any of the wildlife as human food can be detrimental to their health.
EVACUATION PLAN
Please make yourself familiar with our evacuation plan in case of any unforeseen emergency. In case of emergency, please remain calm and follow instruction from staff. For after hours emergency only, please call 0424 774 945 or 000 in cases relating to FIRE, POLICE or AMBULANCE. Our local police number is 02 6654 1244.
NOT ALLOWED LIST
NO ILLEGAL DRUG USE, NO EXCESSIVE USE OF ALCOHOL, NO UNDUE MESS AROUND SITE, NO UNREGISTERED OVERNIGHT GUESTS, NO UNDUE NOISE, NO ACTS OF VIOLENCE OR ABUSE, NO SMOKING IN ACCOMMODATION, NO UNREGISTERED VEHICLES, No ‘L’ Plate Drivers and No driving lessons to be conducted in the resort grounds.

** Failure to comply with any of the above including any damage caused to resort accommodation or property may result in the guest being asked to vacate and leave the property with no refund issue. Please read our refund policy printed on your receipt issued on check in **

Note: Any caravan/campervan leads connected to our power outlets must be 15 AMP tested and tagged. No double adaptors allowed.

PLASTIC COVERS, CARPETS OR MATS OUTSIDE TENTS OR CARAVANS ARE NOT PERMITTED ON ANY LAWNED AREA. SHADE CLOTH OR SIMILAR IS WELCOME.

To help you have a great holiday experience, please ensure any problem or issue is reported to us immediately at the time so that we are given the opportunity to rectify it for you during your stay.

PLEASE ENJOY YOUR STAY!